Nordkeys Service Terms

1. Parties and scope

These service terms apply to the Nordkeys platform, booking system, channel management, direct-booking functions, cleaning management, reports, extras and other functions included in the Nordkeys service.

The service provider is Mainostoimisto Loud Oy, Business ID 2820137-3, Vantaa, Finland. The customer is the company or business operator using Nordkeys in its own accommodation business.

2. Nordkeys’ role

Nordkeys is a B2B software service. Nordkeys is not an accommodation provider, travel agency, payment intermediary, OTA channel, representative of the customer or a party to the accommodation agreement between the customer and the guest.

Nordkeys provides a technical SaaS platform intended to help manage bookings, availability, prices, sales channels, direct bookings, cleaning and reports.

3. Customer responsibilities

• The customer is responsible for all information entered into or transmitted through the service, including prices, availability, accommodation types, unit counts, restrictions, descriptions, images, tax details, terms, guest information and messages.
• The customer is responsible for keeping information in Nordkeys, sales channels, direct-booking pages, Stripe and other services correct and up to date.
• The customer is responsible for communication with bookers, guests and its own customers, including confirmations, changes, cancellations, refunds, complaints, arrival instructions and house rules.
• The customer is responsible for its OTA agreements, settings, commissions, payments and channel-specific requirements.
• The customer is responsible for protecting usernames, users, cleaner accounts, Stripe keys, API keys, channel credentials and access rights.

4. Channel management and sales channels

Nordkeys may enable the transfer of availability, prices, restrictions, bookings, changes and cancellations through sales channels, channel-management functions or third-party integrations.

Nordkeys does not guarantee real-time, delay-free, complete or error-free synchronization. The customer is responsible for checking rooms, accommodation types, rate plans, prices, availability and restrictions.

5. Overbookings, missing bookings and incorrect data

The customer must regularly check that bookings, information and prices shown in Nordkeys match the information in sales channels, channel management and the customer’s own systems.

Nordkeys is not responsible for overbookings, double bookings, missing bookings, incorrect bookings, incorrect prices, incorrect availability, incorrect restrictions or other losses caused by incorrect information, third-party systems, API errors, payment provider issues or the customer’s failure to check data.

6. Direct bookings, Stripe and payments

Nordkeys may provide direct-booking pages, custom booking links, extras sales and technical functions related to Stripe Checkout. The customer uses its own Stripe account or another agreed payment provider.

Nordkeys does not process, receive, store or hold guest payments and does not act as a payment intermediary. Payments, payouts, payment service fees, chargebacks, refunds, disputes and account verification are the customer’s responsibility.

7. Guests and channel relationships

The agreement, payment, cancellation, complaint, refund, commission, accommodation service, tax obligation or other obligation between the customer and the guest or OTA channel is the customer’s responsibility. Nordkeys is not a party to those agreements.

8. Customer’s duty to check information

The customer accepts that it must actively monitor and check information in Nordkeys, sales channels, Stripe and any other systems. Nordkeys does not compensate losses that could reasonably have been detected or prevented by the customer’s regular checks.

• Check that all bookings appear in the correct systems.
• Check that prices, availability, restrictions and cancellation terms are correct.
• Check that payments, refunds and payouts match in Stripe or another payment service.
• Check that OTA extranet information matches Nordkeys and the customer’s own information.

9. Service availability, support and third parties

Nordkeys aims to provide the service reliably, but the service is provided “as is” and “as available”. Nordkeys does not guarantee uninterrupted, error-free or delay-free operation.

Nordkeys support covers use and technical operation of the Nordkeys platform within a reasonable scope. Support does not include managing the customer’s own business, OTA extranet settings, accounting, taxation, legal advice or official obligations.

10. Pricing, invoicing and unpaid fees

Service prices, plans, add-ons, onboarding and invoicing are agreed with the customer or determined according to the pricing shown on the website. Nordkeys may change prices and service content with notice.

If the customer does not pay overdue fees, Nordkeys may restrict, suspend or terminate access to the service.

11. Limitation of liability

To the maximum extent permitted by law, Nordkeys is not liable for indirect damages, consequential damages, loss of revenue, loss of profit, reputational harm, customer claims, overbookings, missing bookings, incorrect information, payment provider problems or third-party service failures.

Nordkeys’ total liability is limited to the amount the customer paid to Nordkeys for the service during the 12 months preceding the damage.

12. Data protection and data processing

The customer acts as controller for personal data it processes in Nordkeys about its bookers, guests, employees, cleaners or other users. Nordkeys acts as processor as described in the separate data processing agreement, which forms part of these service terms.

13. End of service and data deletion

When the customer’s service ends, the customer must export and save the necessary data before access ends. Nordkeys may retain service data for up to 90 days for possible restoration, technical investigation or backups, unless longer retention is required by law, accounting, legal claims, abuse investigation or security.

14. Acceptance, logs and updates

Nordkeys may require the customer or the customer’s main user to accept the current service terms and data processing agreement before using the dashboard, channel management, direct bookings or other service functions.

Nordkeys may store technical and administrative logs for security, troubleshooting, abuse prevention, support and verification of responsibilities. These terms may be updated when the service, legislation, providers or business model changes.

These service terms are governed by Finnish law unless mandatory legislation states otherwise. Disputes are primarily resolved through negotiation.